Of course, I was joking, but only about the colour photocopy of an unclean hide.
It's obvious even to me that colour photocopiers are expensive.
But my point is, I would never have allowed anyone to put me off for an entire year in the first place. My patience can be legendary when justified, but is also notoriously brittle, thin and often misplaced.
I often find that a sternly worded e-mail gets the job done, and also gives you a little satisfaction. Anyone who's looked at my recently started
complaints library will know what I mean by this.