to request the full, then act like they hadn't. I mean, what was that all about? |
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I think that's about the agent who requested it, but who has decided it's not for her/him after all, handing it to an assistant to deal with. The assistant doesn't know the history, and just does the standard process.
But yes, it's thoughtless to the point of unkindness to have a system that can let such things happen. There are good reasons why they don't write individual letters, but it wouldn't hurt them to have three standard letters for the three standard situations, not one.
Emma