Thanks guys
You're right, Murphy, not every Council seems to have a Welfare Funeral Officer, and there's little info on which department they belong to - hopefully it'll turn out to be part of the 'Health and Community Services' team, mentioned by Katy.
Thanks, this is all grist to the mill.
- NaomiM
<Added>It's really frustrating because there was a BBC documentary a few years back which shadowed two ladies doing the job - going to the funeral, searching through belongings looking for next of kin, getting the specialist cleaning crew in to remove the (often decomposed) body, etc....
Wandsworth Council?? Anyway, damned if I can find it in the BBC archives.