12.14

E,

Hows it going down there? Same old crap here – Jenny has been monitoring my calls all morning, the queue hasn't gone below 35 yet and Jerome is on the warpath. We're not allowed toilet breaks (again) and if anybody is on not ready for even 5 seconds Jerome yells at them across the room. He's such a tosser – he even said we were a bunch of plebs earlier!!

Anyway, better get this person off hold now. Break room at lunch? My lunch is the same as yours even though I finish at 4! FFS!

S

12.43

S,

Sounds great. No better here – they've been on our case all morning, at least we're allowed to go to the loo! It's like a prison in this place. Maz told me he heard that they're thinking of getting rid of some people in your department – ha! Maybe you'll end up down here, there are no end of complaints to deal with (oh joy).

Tell Jerome to go stick himself & see you at 2.30, hope there's some sandwiches in the machine – forgot to go to boots before.

E


13.45

E,

I haven't heard anything about anyone going – can't see how seeing as we are working our arses off 24-7. If another single customer shouts at me today I think i'll have to tell them where to go – without the mute button on!! I've lost count how many i've 'accidentally' cut off already haha.

Can't meet you at 2, as tosshead has asked me to come in to see him when my lunch starts. Why can't they take you off the phones in their time? Bastards. I asked Jay and he said there are no sandwiches in the machine. Soz!

S

14.05

Hi S

I've got to go to town now, and am running late. If you get out early from seeing that stupid prick Jerome then i'll meet you back in the break room. I should be back by 2.25ish – though apparently there is a ten minute queue to get in the toilets so i'll probably be late and get a bollocking <sigh>.

E


14.06

Dear Eleanor

Your message could not be delivered as the recipient has now left the company. Your message has been forwarded to her head of department who will answer your query as soon as possible.

Thanks,

IT TEAM